Protecting Your Information Is Our Commitment

qd77 ("we", "us", or "the platform") provides a reliable and secure online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how qd77 collects, uses, stores, and protects your personal information. By using our website qd77.cam, you agree to the terms of this Policy.

We believe transparency is the foundation of trust. That is why we clearly explain what information we collect about you, why we collect it, how long we store it, and what rights you have. We ask that you read this Policy in full.

When you create an account at qd77 and when you use our services, we may collect various types of information. The information collected falls into two main categories:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and contact details
• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Documents required for identity verification (national ID card or passport)
• Security questions and answers, and login credentials
• Messages or complaints you send to customer support

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Date, time, and duration of visits to the site
• Gaming activity logs (betting history, win and loss records)
• Information obtained from cookies and similar tracking technologies
• Navigation patterns on the site and pages visited

qd77 uses the information collected only for legitimate purposes. The main reasons we use your information are detailed below:

2.1 Service Operation and Improvement

We use your information to create and manage your account, process deposit and withdrawal transactions, and personalize your gaming experience. This information is also used to verify the minimum deposit amount of ৳300 and the minimum withdrawal amount of ৳1,000.

2.2 Identity and Age Verification

Our platform is only for those aged 21 and above. Age and identity are verified at the time of each registration. This is part of our responsible gaming policy.

2.3 Security and Fraud Prevention

We analyze your information to detect suspicious activity, prevent attempts to create multiple accounts, and take action against money laundering. This process is essential for protecting your account and funds.

2.4 Customer Service Improvement

Our 24/7 Bengali live chat support team may use your account information and previous communication history to resolve your issues quickly. This helps improve the quality of service.

2.5 Marketing and Promotional Communications

With your consent, we may send you information about new bonus offers, promotions, and updates. You can request to opt out of these communications at any time.

qd77 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

3.1 Types of Cookies We Use

• Essential Cookies: These are necessary to maintain your login session and ensure security. The site will not function properly without them.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to understand which parts of the site are visited most and to improve the service.
• Targeting Cookies: Used to display relevant offers and advertisements to you.

3.2 Cookie Control

You can accept or reject cookies at any time through your browser settings. However, disabling essential cookies may affect some functionality of the site.

qd77 never sells, rents, or shares your personal information with third parties for commercial purposes. However, sharing information may be necessary in certain specific situations:

4.1 Service Providers

Limited information may be shared with trusted third-party service providers for payment processing, age verification, and managing technical infrastructure. These partners are required to comply with qd77's privacy standards.

4.2 Legal Obligations

If disclosing information is required to comply with a court order, government directive, or applicable law, we will cooperate with legal authorities. Even in such cases, disclosure will be kept to a minimum.

4.3 Anti-Fraud Organizations

Information may be shared with industry-related organizations to address gambling fraud, money laundering, or other illegal activities. This is to protect the interests of all players.

4.4 Business Transfers

If there is a significant change in qd77's business structure (such as a merger or acquisition), your information may be transferred to the new entity. In such cases, we will notify you in advance.

qd77 takes the highest level of technical and administrative measures to protect your information. Our security framework is described below:

5.1 Technical Protections

• SSL (Secure Socket Layer) encryption — fully protected during data transfer
• Industry-standard firewalls and intrusion detection systems
• Encryption of stored data (at-rest encryption)
• Regular security audits and vulnerability assessments
• Two-step verification option (where applicable)

5.2 Administrative Protections

• Only authorized personnel can access sensitive information
• Mandatory privacy training for all staff
• Detailed logs of data access are maintained
• Regular evaluation of third-party service providers

5.3 Acknowledgment of Limitations

No online system can guarantee one hundred percent security. However, qd77 is committed to ensuring the highest standard of security at all times. In the event of a security incident, we will notify the affected users without delay.

qd77 stores your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

• Active Account Information: Retained for the entire duration the account remains open.
• Financial Transaction Records: Retained for an extended period in accordance with legal and regulatory requirements.
• Customer Service Communications: Retained for a defined period to ensure service quality.
• Closed Account Information: Retained for a defined period after account closure for anti-fraud and legal purposes.
• Marketing Consent Records: Retained as evidence of consent or withdrawal of consent.

After the retention period ends, information is securely deleted or anonymized so that it can no longer be linked to any individual.

qd77 believes you should have full control over your own information. You have the following rights:

7.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it. Contact our support team to make this request.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you can request that it be corrected. Some information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible in cases involving legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. You can opt out of marketing communications at any time.

7.5 Right to Portability

You can request to receive your information in a structured, commonly used format.

To exercise any right, contact us at [email protected]. We will try to respond within 30 business days of receiving your request.

qd77 strictly does not allow anyone under the age of 21 to open an account. We are actively dedicated to protecting minors. Age verification procedures are applied at the time of registration.

If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and the related information will be deleted. If you believe a minor is using this platform, please let our support team know.

qd77 may update this privacy policy from time to time. This policy may be revised due to changes in services, new legal requirements, or changes in business operations.

For significant changes, we will notify you by email or through a clear notice on the site. Continuing to use the platform after changes means you agree to the updated policy.

The latest version of this policy will always be available at qd77.cam/privacy-policy. Check the "Last Updated" date at the top of the page.

qd77 processes your personal information on the following legal bases:

• Contract Performance: Information is processed as necessary to fulfill our service agreement with you.
• Legal Obligation: Information is processed as necessary to comply with applicable laws and regulations.
• Legitimate Interests: Information is processed for fraud prevention, security, and improvement of service quality.
• Consent: Information is processed for marketing communications based on your explicit consent.